Frequently Asked Questions
Important: You will find here answers to many of the common questions that were already asked by our customers around the globe. If you have a questions that hasn't been answered below, or you are currently looking for more information about Shoes54.com or one if its products, please visit our
Contact page.
FAQ:
Where is Shoes54.com placed?
What are the supported Payment Methods at Shoes54 store?
Where from does Shoes54.com get its high quality products and exclusive shoes?
Is Shoes54.com a retail store?
How much time does it take for the shipment you ordered to arrive to your door step?
What are the listed sizes on Shoes54.com?
How do I monitor my order?
Is it secure to buy from Shoes54.com online store?
Does Shoes54.com ship Worldwide?
Is it possible that some damage will happen to an item I ordered during the shipping?
What shall I do in case I don't receive my shipment?
Is it possible that the color of the shoes I received will be different from the color of the shoes in the online photo?
Do i get the shoes i ordered inside their original shoe box?
How come all the shoe prices at Shoes54.com store are so low?
What do I do in case I made a purchase from the store but didn't receive any Email from Shoes54.com after it?
Does Shoes54.com have a Return Policy and how exactly does it work?
Where is Shoes54.com placed?
Shoes54 is one of the biggest online stores on the Internet and its offices and
storehouses are located in Los Angeles and New York City.
What are the supported Payment Methods at Shoes54 store ?
It is important to say that We accept all the common credit cards like Visa, Vise Electron, Master Card, debit cards and Delta. Please notice that we do not honor prepaid gift cards.
Where does Shoes54.com get its high quality products and exclusive shoes from?
Shoes54.com has its constant arrangements with many shoe suppliers either domestics or foreigns, which allow us to put our hands on special limited edition shoes and rare shoes that you will not find in stores or shopping markets in The Us. We are constantly looking for new worthy suppliers, who can provide us authentic and unique shoes and boots models. In case you have what it takes to become a supplier of Shoes54.com, please notify us thorugh our Email address: CustomerService@Shoes54.com.
Is Shoes54.com a retail store?
Yes, Shoes54.com is an Internet store that owns storehouses and offices around The US, and sale top quality shoes.
How much time does it take for the shipment you ordered to arrive to your door step?
whether this is your first time purchasing from Shoes54.com or you are an old customer you will get your delivery in 7-10 business days max. Shipping inside the US can be shortened to 5-8 business days, but also can't be guaranteed. We will do everything we can in order to make sure that your shipment will be delivered as quick as possible.
What are the listed sizes on Shoes54.com?
Unless written as US women size or US big kids size, all the shoe sizes on Shoes54.com are in US Men sizes . For your information, Women shoes may be provided in men shoe boxes or in men sizes that are equal to women sizes (For instance, women size 8.5 can be provided as 7 or 8 men size or 7 youth size).
exactly the same goes for big kids shoes. We recommend you to look at our
Gender Comparison Chart for Nike Measurements. For your convenience, it is always recommended ordering at least half a size above your regular shoe size. Please notice that all kids and women Nike Air Max shoes will be delivered half a size bigger and that is because these are fitted smaller than other Nike Shoe models.
How do I monitor my order?
Usually it takes 24-48 hours until the confirmation for your payment is cleared. After that, your order will be forwarded to our shipping department there it will be labeled and shipped. Then you will receive an Email immediately with the entire shipping information, Including the shipping company and your tracking number.
Is it secure to buy from Shoes54.com online store?
As mentioned, The purchase from our store is made by using a secure (SSL) connection. This advanced function assures our customers privacy and safe buying. Shoes54.com SSL purchase system guarantees 100% worldwide safe payment.
Does Shoes54.com ship Worldwide?
Absolutely, Shoes54.com ships to most countries around the world, and allows you to enjoy from a quick and professional delivery.
Is it possible that some damage will happen to an item I ordered during the shipping?
Please know that Shoes54.com assurance team checks each item before its departure. Furthermore, each item is doubled-boxed in order to prevent damages from any kind. Therefore, It is very unlikely to receive a damaged item. However, there are some rare cases in which the carriers give the packege inappropriate care. In that case, you will have to notify our Customer Service as soon as possible
upon receipt. Once you did that, we will demand to sent the item back to us, or send a picture of the damaged item so we will be able to check it ourselves before sending out a new replacement.
What shall I do in case I don't receive my shipment?
Shoes54.com has complete insurance in cases of lost packages.
Even though It is very unlikely to happen, If for some reason your package can't be found, a new package will be sent to you immediately as a replacement. If we attempted to send your package and it was sent back to us, we will send it to you again but this time with 25% additional fee + $15 in order to cover the shipping and caring fees. That is also applies in case the customer gives us a wrong or insufficient address.
Is it possible that the color of the shoes I received will be different from the color of the shoes in the online photo?
There are some shoe models that might have slight differences in shades or materials, and that is because some shoes are made in more than one edition, and over a couple of years. Therefore, some of the original materials and fabrics that were used for making the early editions are no longer exist, and have been replaced by materials and fabrics from a new kind. In that case, there might be a tiny color difference.
Do i get the shoes i ordered inside their original shoe box?
Yes, you will get most of the shoes in their original shoe box, but there might be a situation, especially with shoes from past editions, in which you will not get the shoes in their original box. This situation is the exception.
How come all the shoe prices at Shoes54.com store are so low?
Shoes54.com purchases stocks of its shoes and outlets from suppliers and vendors in the US,
Europe and Asia. This method of purchasing huge quantities of shoes allows us to give you, our customers, much better prices than many other online shoe stores.
Our #1 target is to provide our customers high quality shoes in the lowest and cheapest prices that possible.
What do I do in case I made a purchase from the store but still haven't received any Email from Shoes54.com after it?
After ordering from Shoes54.com you will receive a few Emails containing information about the shipping. In case it's been 72 hours since you ordered a product from Shoes54.com, and you still haven't received any Emails from us, we recommend you to check the Spam mail category in your Email account, to see if our Emails accidentally ended up there. If you also can't find our Emails there, you must make contact our Customer Service and leave us your phone number, so one of our agents will get back to you by phone and help you solve the problem as soon as possible.
Does Shoes54.com have a Return Policy and how exactly does it work?
According to Shoes54.com return policty we will take back product as long as it is in a brand new condition, returned with its original box and with all of its accompanying accessories such as retro card, original shoe laces, etc.
Exchanges will be performed only in case of sending an incorrect sohe model or size.
In order to return an incorrect sohe model or size, you must contact our Customer Service to receive
RMA (Returning Merchandise Authorization) and returning address.
Be aware that we will not accept returns without RMA, and we will allow it only within 72 hours from the delivery time.
In cases of receiving a wrong shoe size or model or in case of a damaged shoes you will be required to send us photos of the wrong / damaged shoes.
Shoes54.com - And Your Satisfaction Is Guaranteed !
The most important thing for us is our customers satisfaction. Therefore, if you have any question or problem regarding anything that has to do with Shoes54.com, Please don't think twice and contact us without hesitating. We will do our best in order to help you solving your problem and make you to another satisfied customer, as all the other Shoes54.com's customers.
